Job Description
Join our elite IT Support team in Madison, WI as a Trainee and launch a high-paying career in technology! We're seeking motivated individuals with a passion for problem-solving to receive comprehensive training in enterprise systems, network infrastructure, and cybersecurity protocols. This accelerated program combines hands-on experience with mentorship from senior engineers, preparing you for a permanent role with industry-leading compensation. Enjoy competitive benefits, flexible scheduling, and opportunities for rapid advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement cybersecurity protocols and maintain network security standards
- Provide Tier-1 technical support to 500+ enterprise users via ticketing systems
- Deploy and configure cloud infrastructure (AWS/Azure) under supervision
- Document procedures and create technical knowledge base articles
- Collaborate with cross-functional teams on system integration projects
- Participate in 24/7 on-call rotation after training completion
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification preferred (training provided)
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Basic knowledge of Active Directory and TCP/IP networking
- Ability to lift 30lbs for hardware maintenance tasks
- Valid Wisconsin driver's license for occasional site visits
- Pass background check and pre-employment drug screening