Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to learn enterprise-level IT systems under expert guidance. This comprehensive training program combines hands-on experience with structured learning, preparing you for a successful career in IT support. Enjoy competitive compensation, benefits, and a collaborative environment where innovation thrives.
Responsibilities
- Diagnose and resolve hardware/software issues for internal users
- Install, configure, and maintain network equipment and systems
- Document technical processes and maintain knowledge base articles
- Provide remote and on-site technical support to all departments
- Participate in cybersecurity awareness training and best practices
- Collaborate with senior engineers on complex technical projects
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Willingness to learn new technologies and systems
- Valid California driver's license (required for occasional site visits)