Job Description
Launch your IT career with TechSolve Solutions! We're seeking a motivated IT Support Trainee to join our dynamic team in Durham, NC. This fully remote-friendly position offers hands-on experience in enterprise-level IT operations, mentorship from industry experts, and a clear pathway to full-time employment. Perfect for recent graduates or career changers passionate about technology and customer service.
You'll gain exposure to cutting-edge systems while supporting 500+ users across our hybrid workforce. Our 6-month structured training program includes certifications, shadowing opportunities, and real-world troubleshooting scenarios. Enjoy competitive pay, flexible hours, and a collaborative virtual environment.
Responsibilities
- Provide Tier 1 technical support via remote channels (phone, email, chat) for employees nationwide
- Troubleshoot hardware, software, and network issues using diagnostic tools and scripts
- Deploy and configure workstations, peripherals, and cloud-based applications
- Document incidents, solutions, and standard operating procedures in ITSM systems
- Collaborate with senior engineers on complex escalations and system upgrades
- Participate in weekly training sessions covering cybersecurity, cloud platforms, and automation
- Contribute to IT asset management and compliance documentation
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- Basic knowledge of Windows OS, networking fundamentals, and hardware components
- Customer service experience or demonstrated ability to explain technical concepts clearly
- Proficient with remote desktop tools (e.g., TeamViewer, AnyDesk) and ticketing systems
- Strong problem-solving skills with attention to detail and documentation accuracy
- Ability to work independently with minimal supervision in a remote environment
- CompTIA A+ certification or willingness to obtain within 3 months
- Valid U.S. work authorization and reliable home internet connection