Job Description
Launch your tech career with TechSolutions Columbus! We're seeking motivated IT Support Trainees to join our dynamic team in the heart of Ohio's tech hub. This direct-hire position offers hands-on experience in enterprise systems, network troubleshooting, and client support within a Fortune 500 environment. Enjoy comprehensive training, mentorship from senior engineers, and clear career progression paths. Our collaborative culture emphasizes innovation and continuous learning, making this ideal for recent graduates or career changers passionate about technology.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, chat, and ticketing systems (ServiceNow)
- Deploy and configure workstations, peripherals, and network equipment
- Document technical procedures and maintain asset management databases
- Collaborate with cross-functional teams on security and compliance initiatives
- Participate in 24/7 on-call rotation (rotational schedule)
- Complete vendor certification training (CompTIA, Microsoft)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (Azure/O365)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work flexible hours
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred (or willingness to obtain)