Job Description
Join TechAdvance Solutions' elite IT Support Trainee Program and launch your career in Houston's booming tech sector. This high-paying entry-level role combines hands-on training with mentorship from senior engineers, preparing you for rapid advancement. Enjoy comprehensive benefits, cutting-edge resources, and a path to becoming a certified IT professional in just 12 months.
Why TechAdvance Solutions?
- Industry-leading compensation package
- Dedicated career advancement tracks
- Flexible hybrid work environment
- Tuition reimbursement for certifications
- Collaborative culture with innovation at its core
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Provide Tier 1/2 technical support to 500+ employees via ticketing systems
- Document SOPs and troubleshooting guides for knowledge base
- Collaborate with cybersecurity team on threat monitoring protocols
- Participate in infrastructure projects involving cloud migration
- Execute system backups and disaster recovery drills
- Maintain inventory of IT assets and procurement requests
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 3 months)
- Proficiency in Windows/Linux environments and Active Directory
- Strong analytical problem-solving with customer-first mindset
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with helpdesk software (ServiceNow, Zendesk preferred)
- Ability to lift 30lbs for equipment maintenance