Job Description
Join TechForward Solutions as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals to join our dynamic team in Chicago. This hands-on training program combines classroom learning with real-world experience, preparing you for a successful career in IT support. Work alongside industry experts, gain exposure to cutting-edge systems, and develop critical technical skills in a collaborative environment. Immediate start available – apply today to begin your journey!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incident tickets and maintain accurate service records
- Collaborate with senior technicians to resolve complex problems
- Conduct system audits and implement security best practices
- Assist in onboarding new employees with IT setups
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- CompTIA A+ certification is a plus