Job Description
Join our award-winning IT team in Austin's thriving tech hub! We're seeking motivated IT Support Trainees to launch their careers in a dynamic, growth-oriented environment. Our comprehensive 6-month training program combines hands-on experience with industry certifications, preparing you for full-time roles in network administration, cybersecurity, and cloud infrastructure. Enjoy mentorship from senior engineers, flexible work arrangements, and opportunities to work with cutting-edge technologies like AWS and Microsoft Azure.
Responsibilities
- Provide Tier 1 support for hardware/software issues across 500+ endpoints
- Assist with network infrastructure monitoring and basic troubleshooting
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Participate in cybersecurity awareness initiatives
- Support user onboarding and offboarding processes
- Complete vendor management tasks for hardware/software procurement
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional off-site support
- Passion for continuous learning in emerging technologies