Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in New York City. This flexible-hours role offers hands-on experience in enterprise-level IT operations, mentorship from senior engineers, and a clear path to full-time employment. Perfect for career changers and recent graduates eager to build technical expertise in a supportive environment.
Responsibilities
- Provide tier-1 technical support for employees across hardware, software, and network systems
- Document incidents, resolutions, and processes in ITSM platforms
- Assist with hardware deployments, maintenance, and inventory management
- Collaborate with cybersecurity team on basic vulnerability patching
- Participate in cross-functional IT projects under supervision
- Deliver user training on productivity tools and security protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS, networking concepts, and cloud services
- Exceptional problem-solving and communication skills
- Ability to work flexible hours (including evenings/weekends as needed)
- Proactive learner with strong attention to detail
- Valid driver's license for occasional equipment transport