Job Description
Join TechNova Solutions' elite IT Support Trainee program and launch your career in one of America's most vibrant tech hubs. We're seeking motivated individuals with a passion for technology to receive world-class training while supporting enterprise-level infrastructure. This premium position combines mentorship from senior engineers with hands-on experience in cloud systems, security protocols, and user support. Our Boston facility offers cutting-edge labs and collaborative workspaces designed to accelerate your growth into a high-earning IT specialist.
What You'll Gain:
- Comprehensive certification training (CompTIA A+, Network+)
- Shadow opportunities with senior infrastructure engineers
- Exposure to AWS and Microsoft Azure environments
- Direct mentorship from CCNP-certified professionals
- Fast-track career progression to senior roles
Responsibilities
- Provide Tier 1-2 technical support for 500+ enterprise users
- Deploy and configure Windows 10/11 and macOS workstations
- Monitor and maintain network infrastructure (Cisco, Juniper)
- Document IT procedures and knowledge base articles
- Collaborate with security team on incident response
- Execute hardware refresh cycles and asset management
- Participate in 24/7 on-call rotation (rotational schedule)
- Train end-users on productivity software and security best practices
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Active Directory, DNS, and DHCP
- Familiarity with ticketing systems (ServiceNow, Jira)
- Experience with virtualization (VMware, Hyper-V)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for hardware installations
- Valid driver's license (occasional site visits required)
- CompTIA Security+ preferred (training provided if not certified)