Job Description
Urgently Hiring IT Support Trainees in Seattle, WA! Join our award-winning tech team and kickstart your career in IT support. We're seeking motivated individuals with a passion for technology to join our immersive training program. No prior experience required – we provide all the tools and mentorship you need to succeed.
Why Join Us?
- Industry-leading training program covering cloud systems, security protocols, and network management
- Direct mentorship from senior engineers with 10+ years of experience
- Clear career progression path to senior IT roles
- Competitive salary with performance-based bonuses
- Comprehensive benefits package including health insurance and 401(k)
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Assist with network connectivity, Wi-Fi setup, and basic security protocols
- Document IT incidents and solutions in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on infrastructure projects
- Participate in weekly training sessions covering emerging technologies
- Maintain inventory of IT assets and assist with procurement processes
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of computer hardware and operating systems
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license (for occasional off-site support)
- Passion for continuous learning and technology trends