Job Description
Join our award-winning IT team in Orlando and kickstart your career in technology! We're seeking motivated IT Support Trainees to receive comprehensive hands-on training while delivering exceptional technical support to our clients. This entry-level role offers a structured learning path with mentorship from senior engineers and includes a $5,000 sign-on bonus for qualified candidates.
Our 6-month training program covers network administration, cloud technologies, security protocols, and customer service excellence. You'll gain industry certifications while resolving real-world issues across diverse hardware and software platforms. This is your gateway to a stable, high-demand career in Orlando's thriving tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document technical solutions using ITSM software
- Collaborate with senior engineers on complex troubleshooting
- Monitor system health and perform preventive maintenance
- Deliver exceptional customer service via phone, chat, and email
- Participate in cybersecurity awareness initiatives
Qualifications
- High school diploma or equivalent (A+/Network+ preferred)
- Basic understanding of Windows/macOS operating systems
- Customer service experience in technical environments
- Ability to troubleshoot hardware and software issues
- Strong communication and problem-solving skills
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Eagerness to learn and pursue IT certifications