Job Description
Join our award-winning IT team as a Support Trainee and launch your career in technology! We're seeking motivated tech enthusiasts to receive hands-on training in enterprise systems, network security, and cloud infrastructure. This comprehensive program combines classroom instruction with real-world experience, equipping you with industry certifications and career advancement opportunities. Our collaborative environment fosters growth through mentorship, cross-functional projects, and cutting-edge technology exposure. If you're passionate about solving technical challenges and building a future in IT, this is your gateway to success!
Responsibilities
- Provide Tier 1 technical support for desktop/laptop systems, peripherals, and business applications
- Assist in troubleshooting network connectivity issues using diagnostic tools
- Install, configure, and maintain Windows/macOS operating systems and software
- Document incident tickets, solutions, and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cybersecurity awareness training and protocol implementation
- Support hardware upgrades, asset management, and inventory control
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Proficient in Microsoft Office 365 and Google Workspace
- Ability to lift 30 lbs and work flexible hours
- Valid California driver's license for occasional off-site support