Job Description
Launch your tech career with our remote-friendly IT Support Trainee program in Laredo, TX! We're seeking motivated individuals to join our dynamic team and gain hands-on experience in enterprise-level IT operations. This comprehensive training program combines virtual learning with in-office mentorship, equipping you with industry-recognized certifications and real-world problem-solving skills. Enjoy flexible remote work options while building expertise in network security, system administration, and customer support. Our collaborative culture values innovation and continuous learning, providing clear pathways to advancement within our growing organization.
Responsibilities
- Provide remote technical support to internal and external clients via ticketing systems and live chat
- Diagnose and resolve hardware/software issues including OS troubleshooting and network connectivity problems
- Assist with system deployments, patch management, and security protocol enforcement
- Create and maintain technical documentation for knowledge base and SOPs
- Collaborate with senior engineers on complex infrastructure projects
- Participate in on-call rotation for after-hours emergency support
- Complete certification training tracks (CompTIA A+/Network+)
Qualifications
- High school diploma or equivalent; relevant certifications preferred (CompTIA A+, Google IT Support)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong analytical skills with ability to troubleshoot systematically
- Excellent written/verbal communication in English and Spanish
- Self-motivated with ability to learn independently in remote environment
- Experience with helpdesk software (ServiceNow, Zendesk) a plus
- Valid Texas driver's license for occasional on-site visits