Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee in Louisville, KY! This entry-level role offers comprehensive training to launch your career in technology while working remotely with occasional on-site collaboration in our Louisville hub. You'll gain hands-on experience with cutting-edge systems while supporting our growing client base across the Midwest.
We provide a structured 6-month training program covering desktop support, network troubleshooting, security protocols, and customer service excellence. Our hybrid work model ensures flexibility while maintaining strong team connections. This is your gateway to a rewarding IT career with growth opportunities into specialized tracks like cybersecurity or cloud infrastructure.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and ticketing systems
- Diagnose and resolve Windows OS, network connectivity, and peripheral device problems
- Document all interactions and resolutions in our ticketing platform
- Collaborate with senior engineers on complex issues and system deployments
- Participate in training sessions covering cybersecurity best practices
- Support on-site IT projects in Louisville during quarterly team meetings
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office suite
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site requirements
- Passion for technology and continuous learning