Job Description
Join TechSolutions DC as an IT Support Trainee and launch your career in technology! Our award-winning firm offers a comprehensive 6-month training program designed to transform passionate beginners into skilled IT professionals. You'll work alongside industry experts in our state-of-the-art Washington, DC headquarters, gaining hands-on experience with cutting-edge systems while serving federal agencies and Fortune 500 clients. This is your gateway to a stable, high-growth career with full benefits, mentorship opportunities, and clear advancement paths.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for 500+ users
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Document IT assets, incidents, and resolutions using ServiceNow ticketing system
- Assist with cybersecurity protocols including patch management and access controls
- Participate in cross-departmental projects involving cloud infrastructure (AWS/Azure)
- Complete weekly training modules covering CompTIA A+/Network+ curricula
- Collaborate with senior engineers on server administration and virtualization (VMware)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years technical experience or relevant internship
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Fundamental knowledge of Windows/macOS operating systems
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 30lbs and work flexible hours during system maintenance
- US citizenship required for government client projects