Job Description
Launch Your IT Career in Oakland, CA
Are you looking to kickstart your career in Information Technology? Apex Digital Systems is seeking a motivated IT Support Trainee to join our innovative team. We provide a comprehensive mentorship program designed to accelerate your growth from a trainee to a full-fledged IT Specialist.
What You'll Do:
- Provide tier-one technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Assist in the deployment and configuration of new workstations and peripherals.
- Manage and update the company's asset management database.
- Collaborate with senior engineers to implement IT best practices and security protocols.
Why Apply? We offer a competitive benefits package, flexible work hours, and a clear pathway for professional advancement.
Responsibilities
- Respond to helpdesk tickets in a timely and professional manner.
- Install, configure, and troubleshoot operating systems (Windows, macOS, Linux).
- Configure printers, scanners, and other office peripherals.
- Perform routine hardware maintenance and upgrades.
- Document technical issues and resolutions in the knowledge base.
- Assist in IT project implementation and user training.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field.
- Basic knowledge of TCP/IP, DNS, and Active Directory concepts.
- Strong customer service orientation and communication skills.
- Ability to think critically and solve complex technical problems.
- Willingness to learn new technologies and certifications (A+, Network+, Security+).
- Currently enrolled or recently graduated in a relevant IT program.