Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! TechSolutions Inc. offers a comprehensive training program designed to transform passionate individuals into skilled IT professionals. You'll work alongside industry experts in a collaborative environment, gaining hands-on experience with cutting-edge systems while supporting our diverse client base. This is your gateway to a rewarding future in IT with growth opportunities and mentorship at every step.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Assist with network diagnostics and basic infrastructure maintenance
- Document technical issues and resolutions in ticketing systems
- Participate in weekly skills workshops and certification prep
- Collaborate with senior engineers on complex problem-solving
- Support user account management and security protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn quickly in a fast-paced environment
- Valid driver's license (required for occasional on-site visits)