Job Description
Join our dynamic team as an IT Support Trainee in Austin, TX! This is your gateway to a thriving career in technology with hands-on experience in enterprise environments. We provide comprehensive training programs designed to transform passionate beginners into skilled IT professionals. Work alongside industry experts while supporting cutting-edge systems for Fortune 500 clients. Enjoy Austin's vibrant tech scene while building a future-proof career with growth opportunities into cybersecurity, cloud infrastructure, or systems administration roles.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Document incident tickets using ITSM tools (ServiceNow/Jira) with SLA adherence
- Deploy and configure Windows/macOS workstations with enterprise security protocols
- Assist with network infrastructure monitoring using SolarWinds/Nagios
- Participate in quarterly disaster recovery simulations and compliance audits
- Collaborate with cross-functional teams on IT automation projects using PowerShell
- Maintain asset inventory databases and lifecycle management processes
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Customer service mindset with excellent verbal/written communication skills
- Ability to troubleshoot hardware issues (printers, peripherals, mobile devices)
- Familiarity with ITIL framework and ticketing systems
- Valid driver's license and reliable transportation
- Passion for technology and commitment to continuous learning