Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals passionate about providing exceptional technical support to our clients in St. Louis. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to excel in IT infrastructure, security, and user support. Immediate openings available – apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1 support for network connectivity, email systems, and cloud applications
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and recommend preventive maintenance
- Train end-users on technology best practices
- Assist with cybersecurity protocols and incident response
Qualifications
- High school diploma or GED required; associate degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows OS and common productivity software
- Strong problem-solving and customer service aptitude
- Ability to lift 25 lbs and work flexible hours
- CompTIA A+ certification a plus (not required)
- Valid driver's license for occasional site visits
- Must pass background check and drug screening