Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about solving technical challenges and providing exceptional user support. This hybrid role combines remote flexibility with occasional on-site collaboration in Milwaukee, offering comprehensive training in enterprise systems, security protocols, and customer service excellence. Benefit from mentorship from industry experts and a clear career progression path toward specialized IT roles.
Responsibilities
- Provide Tier 1 technical support via remote tools and in-person assistance
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Document incident tickets and maintain accurate knowledge base entries
- Assist with network administration tasks under supervision
- Collaborate with cross-functional teams on IT projects
- Conduct user training sessions for new software deployments
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Customer service mindset and patience with technical troubleshooting
- Valid driver's license for occasional on-site visits