Job Description
Launch your IT career with TechSolutions Memphis! We're seeking motivated IT Support Trainees with flexible scheduling options to join our dynamic team. This role offers hands-on experience in enterprise-level IT operations, mentorship from senior engineers, and a clear pathway to full certification. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in a cutting-edge environment while maintaining work-life balance through our flexible hour policy. Perfect for recent graduates or career changers eager to build technical expertise in a supportive setting.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across 150+ users
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist in cybersecurity awareness training and policy implementation
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in after-hours rotation (flexible scheduling available)
- Support cloud migration initiatives and SaaS application management
Qualifications
- High school diploma with CompTIA A+ certification (or equivalent experience)
- Basic proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Flexibility to work during non-standard hours (evenings/weekends optional)
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional on-site support