Job Description
Launch your IT career with TechSolutions Pro's elite IT Support Trainee program! Our 6-month immersive training combines hands-on experience with industry certifications, transforming beginners into confident IT professionals. Work alongside certified engineers in our state-of-the-art Plano facility, gaining exposure to enterprise-level systems, cloud infrastructure, and cybersecurity protocols. This paid training program includes mentorship, certification vouchers, and direct placement opportunities in our growing team.
Responsibilities
- Deploy and configure hardware/software systems under supervision
- Provide Tier 1 technical support via phone, chat, and in-person
- Document IT processes and maintain knowledge base articles
- Participate in infrastructure maintenance projects
- Assist with network monitoring and security protocols
- Collaborate with cross-functional teams on IT initiatives
- Complete weekly training modules and certification prep
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving and communication abilities
- Enthusiasm for learning new technologies
- CompTIA A+ certification (or willingness to obtain within 3 months)
- Valid driver's license and reliable transportation
- Ability to lift 30lbs and work flexible hours