Job Description
Join our award-winning IT team as a Trainee and launch your tech career in Madison's thriving innovation hub! We're seeking motivated individuals passionate about technology to provide critical support across our growing organization. With comprehensive training programs and mentorship from senior engineers, you'll gain hands-on experience in enterprise systems, network infrastructure, and user-centric solutions. This is your opportunity to transform theoretical knowledge into practical skills while working with cutting-edge technologies in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware/software issues
- Document technical procedures and maintain knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate with cross-functional teams on infrastructure projects
- Participate in regular training sessions to develop technical expertise
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid Wisconsin driver's license for occasional on-site visits
- Ability to lift 30 lbs for hardware maintenance tasks
- Passion for continuous learning in evolving tech landscape