Job Description
Join NexusTech Solutions' award-winning IT team as a flexible-hours IT Support Trainee! We're seeking tech-savvy individuals in New York, NY to launch their careers in IT with unparalleled mentorship and growth opportunities. Enjoy hybrid work options, competitive benefits, and hands-on experience with cutting-edge technologies. Perfect for recent graduates or career changers looking to build foundational IT skills in a dynamic, supportive environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via remote and onsite assistance
- Deploy and configure desktops, laptops, and peripherals in enterprise environments
- Document IT assets, incidents, and resolutions using ServiceNow ticketing system
- Collaborate with senior engineers on network security protocols and patch management
- Train end-users on cybersecurity best practices and system utilization
- Assist with cloud infrastructure monitoring and basic AWS/Azure troubleshooting
- Participate in cross-departmental IT projects and process improvements
Qualifications
- High school diploma or GED; CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Strong problem-solving abilities with customer service mindset
- Ability to work independently while adhering to SLA timelines
- Flexibility to work evenings/weekends during system maintenance windows
- Valid driver's license for occasional onsite client visits
- Experience with ticketing systems (ServiceNow, Jira) or helpdesk software
- Willingness to pursue industry certifications (CompTIA, Microsoft)