Job Description
Launch your IT career with our comprehensive trainee program in Oakland! We're seeking passionate individuals to join our dynamic IT support team. As a trainee, you'll receive hands-on training across hardware, software, networking, and security while supporting enterprise systems. This immersive 6-month program combines mentorship with real-world experience, preparing you for a full-time IT support role. Enjoy competitive benefits, career advancement opportunities, and a collaborative environment that values innovation and continuous learning.
Responsibilities
- Provide Tier-1 technical support for employees via ticketing system, phone, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Assist with network connectivity issues including VPN, Wi-Fi, and wired connections
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain accurate knowledge base entries
- Participate in cross-functional IT projects and process improvement initiatives
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- High school diploma or GED; Associate's degree or relevant certification preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication skills for technical documentation
- Customer-focused mindset with patience for user training and support
- Ability to prioritize tasks and manage multiple support requests
- Valid California driver's license (for occasional on-site support)