Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! We're seeking motivated individuals eager to grow in a supportive environment where you'll gain hands-on experience across enterprise systems. This immersive program combines mentorship with real-world challenges, preparing you for a full-time IT Support Specialist role. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems across 500+ endpoints
- Document ticket resolutions in ServiceNow with detailed troubleshooting steps
- Assist with network administration tasks including VLAN configuration and firewall monitoring
- Participate in system upgrades and patch management cycles
- Train employees on cybersecurity best practices and data protection protocols
- Collaborate with senior engineers on complex incident resolution
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Customer service experience with strong communication skills
- CompTIA A+ certification (or equivalent) is a plus
- Ability to troubleshoot hardware/software issues methodically
- Proficient in using diagnostic tools like Wireshark and Process Monitor
- Must pass background check and pre-employment skills assessment