Job Description
Join our award-winning IT team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! We're seeking passionate beginners ready to grow with Chicago's leading tech innovator. Enjoy hybrid flexibility while mastering enterprise systems, cybersecurity protocols, and customer service excellence. Our 6-month mentorship program combines hands-on training with certifications, setting you up for long-term success in high-demand IT roles.
Why TechSolutions?
- Industry-leading benefits package
- Tuition reimbursement for IT certifications
- Clear career advancement path
- Collaborative remote-first culture
Responsibilities
- Diagnose and resolve hardware/software issues for remote and onsite employees
- Manage helpdesk tickets using ServiceNow and Zendesk platformsImplement security protocols and patch management systems
- Deploy and configure Windows 10/11 and macOS environments
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct employee training on IT security best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Experience with Windows/Mac operating systems
- Customer service mindset with strong communication skills
- Ability to learn technical concepts quickly
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Authorized to work in the United States