Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! At TechForward Solutions, we're committed to nurturing talent through comprehensive hands-on training and mentorship. This accelerated program combines classroom learning with real-world experience in enterprise environments, preparing you for a full-time role as a Tier 2 IT Specialist. Enjoy competitive pay, benefits, and a clear career progression path in one of America's fastest-growing tech hubs.
What We Offer:
- 12-week paid training program with certification opportunities
- Direct mentorship from senior engineers
- Full benefits package (health/dental/vision)
- Tuition reimbursement for advanced certifications
- Modern collaborative workspace
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, VPN, and cloud infrastructure (Azure/O365)
- Document technical procedures in knowledge base systems
- Provide Tier 1 support via ticketing systems (Jira/ServiceNow)
- Assist with network security protocols and compliance audits
- Deploy and configure Windows/macOS workstations
- Collaborate with cross-functional teams on IT projects
Qualifications
- High school diploma/GED; A+ or CompTIA Network+ preferred
- Basic understanding of TCP/IP, DNS, and Active Directory
- Experience with Windows/macOS troubleshooting
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Valid Texas driver's license for occasional site visits
- Must pass background check and drug screening
- Eagerness to learn cloud technologies (AWS/Azure)