Job Description
Join TechNova Solutions' elite IT Support Trainee program and launch your career in Denver's thriving tech hub! We're seeking motivated individuals passionate about technology to become future IT leaders. Our comprehensive 6-month training combines hands-on experience with industry certifications, mentorship from senior engineers, and exposure to cutting-edge infrastructure. Enjoy competitive benefits, flexible work arrangements, and a clear path to full-time IT specialist roles upon program completion.
Responsibilities
- Provide Tier 1 support via phone, email, and remote assistance for internal systems
- Deploy and configure workstations, laptops, and peripheral devices
- Document IT procedures, solutions, and knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Participate in cybersecurity awareness training and incident drills
- Assist with network monitoring and basic troubleshooting
- Complete weekly training modules and certification prep
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 25lbs and work in varied environments
- Valid driver's license for occasional equipment transport
- CompTIA A+ or similar certification (or commitment to obtain)
- 1+ years customer service or technical support experience
- US citizenship or permanent residency required