Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide technical assistance across our organization. This comprehensive training program offers hands-on experience with cutting-edge systems while working alongside industry experts. You'll develop critical skills in network administration, cybersecurity fundamentals, and enterprise software support—setting the foundation for a successful IT career in Scottsdale's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop and mobile devices
- Provide first-line technical support via phone, email, and in-person assistance
- Install, configure, and maintain operating systems and business applications
- Document technical procedures and maintain accurate support ticket records
- Collaborate with senior engineers on network infrastructure projects
- Participate in security awareness initiatives and data protection protocols
- Assist with asset management and inventory control systems
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong customer service skills with excellent written/verbal communication
- Ability to troubleshoot hardware/software issues methodically
- Proficiency with Microsoft Office 365 and remote desktop tools
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation