Job Description
Join our elite IT Support team in sunny Chula Vista and kickstart your career with a high-paying trainee program designed to accelerate your technical expertise. As a trainee, you'll work with cutting-edge technology while receiving mentorship from industry veterans. This is your chance to build a foundation in network administration, cloud systems, and cybersecurity with competitive compensation and rapid advancement opportunities. Our company culture emphasizes innovation, continuous learning, and work-life balance.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in service management tools
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity best practices training
- Assist with network monitoring and maintenance tasks
- Contribute to IT documentation and knowledge base updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid California driver's license (for occasional site visits)
- Passion for emerging technologies and continuous learning