Job Description
Join TechSolutions Inc. as an IT Support Trainee in sunny Irvine, CA! We're seeking motivated individuals to launch their tech careers with flexible scheduling options. Enjoy hybrid work arrangements, comprehensive training programs, and opportunities for growth in a dynamic environment. Our team offers competitive benefits, mentorship from industry experts, and a culture that values work-life balance. Perfect for recent graduates or career changers looking to enter the IT field!
Responsibilities
- Diagnose and resolve hardware/software issues for employees
- Assist with network setup, security protocols, and system maintenance
- Provide remote and on-site technical support across company devices
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on software applications and best practices
- Monitor system performance and troubleshoot network connectivity issues
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities with customer service mindset
- Ability to work independently with flexible hours (early mornings, evenings, weekends)
- Excellent communication skills and patience for user training
- Valid California driver's license for occasional on-site support
- Proficiency with ticketing systems (ServiceNow, Jira) and remote access tools