Job Description
Launch your IT career in sunny Tampa! TechSolutions Inc. is urgently seeking motivated IT Support Trainees to join our dynamic team. We offer comprehensive training, competitive compensation, and rapid growth opportunities in a cutting-edge tech environment. If you're passionate about technology and eager to learn, this is your chance to build a future-proof career.
As a valued member of our IT department, you'll receive hands-on mentorship from industry experts while supporting critical business systems. Our 6-month accelerated training program covers hardware diagnostics, network administration, cybersecurity fundamentals, and customer service excellence. No prior experience required – just bring your enthusiasm and problem-solving mindset!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, peripherals, and network devices
- Assist with system upgrades, patches, and security protocols implementation
- Document technical procedures and maintain accurate service logs
- Collaborate with senior engineers on complex infrastructure projects
- Deliver exceptional customer service with SLA adherence
- Participate in cross-departmental IT initiatives
Qualifications
- High school diploma or equivalent (AAS/CS degree preferred)
- Basic knowledge of Windows/Linux operating systems
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to lift 30lbs and work in a fast-paced environment
- Valid Florida driver's license (required for occasional on-site visits)
- CompTIA A+ certification (or willingness to obtain within 90 days)