Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients. This hands-on role offers comprehensive training in network administration, hardware troubleshooting, and software solutions, perfect for recent graduates or career changers. Enjoy a collaborative work environment, mentorship from senior engineers, and opportunities for rapid advancement into specialized IT roles. Apply today and become part of San Antonio's growing tech hub!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop and mobile devices
- Provide Tier 1 support via phone, email, and ticketing systems
- Install, configure, and maintain operating systems and applications
- Document technical procedures and support cases in knowledge base
- Collaborate with network and security teams on infrastructure projects
- Train end-users on new technologies and best practices
- Participate in on-call rotation for emergency support
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- CompTIA A+ or similar certification is a plus
- Valid driver's license required for occasional site visits
- Ability to lift 25 lbs for equipment maintenance