Job Description
Launch your IT career with flexible hours at TechSolutions Inc.! We're seeking motivated IT Support Trainees in Toledo, OH to join our dynamic team. This entry-level role offers hands-on experience in network administration, system troubleshooting, and customer service within a supportive environment. Enjoy work-life balance with customizable schedules while building foundational skills for high-demand IT careers. Our comprehensive training program includes mentorship from senior engineers and exposure to cutting-edge technologies. Apply today to start your journey toward becoming a certified IT professional!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with installation, configuration, and maintenance of IT systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to resolve escalated issues
- Participate in cybersecurity awareness initiatives
- Conduct routine system audits and performance monitoring
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and collaboratively
- Flexible availability to accommodate team needs