Job Description
Join our dynamic team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. Enjoy flexible remote work with occasional on-site collaboration in our Charlotte hub. Our comprehensive training program will equip you with industry certifications and hands-on experience in network administration, cybersecurity, and cloud technologies. Work alongside industry experts in a supportive environment that values continuous learning and professional growth. Apply today to transform your potential into a thriving IT career!
Responsibilities
- Provide remote technical assistance to users via phone, email, and chat
- Diagnose and resolve hardware/software issues on Windows/macOS systems
- Assist with network configuration and security protocols
- Document incident reports and maintain ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Participate in ongoing training for emerging technologies
- Support cloud infrastructure (AWS/Azure) maintenance tasks
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of computer hardware/software fundamentals
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Comfortable working independently in remote environments
- Customer service experience or technical certifications (CompTIA A+, Google IT) a plus
- Valid US work authorization required