Job Description
Join our dynamic IT team in Honolulu and launch your career in technology! Pacific Tech Solutions is seeking motivated IT Support Trainees to learn enterprise-level systems administration while supporting Hawaii's vibrant business community. This immersive program combines hands-on training with mentorship from senior engineers, preparing you for full-time roles in network infrastructure, cybersecurity, and cloud technologies.
Enjoy competitive compensation, comprehensive benefits (health/dental/vision), and flexible work arrangements. Our Honolulu-based training center offers modern facilities and collaborative workspaces. Perfect for recent graduates or career-changers with technical aptitude!
Responsibilities
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Provide Tier 1 user support via ticketing systems and remote assistance
- Assist with network monitoring, security protocols, and data backups
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in 24/7 on-call rotation after training completion
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, PowerShell, or scripting languages
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ or Security+ certification preferred
- Valid Hawaii driver's license (for occasional site visits)
- Ability to lift 25 lbs and work in server environments