Job Description
Join our elite IT Support team as a Trainee and launch your career in high-demand technology! At TechSolutions Inc., we invest in talent through our award-winning 6-month accelerated program designed to transform motivated individuals into certified IT professionals. You'll receive hands-on training in enterprise systems, cybersecurity fundamentals, and cloud infrastructure while working alongside Fortune 500 clients. Enjoy competitive pay, full benefits, and guaranteed career advancement upon program completion.
Why Louisville? Our Louisville hub is a tech innovation hotspot with 35% lower living costs than national averages. We offer relocation assistance and flexible work options to support your success.
Responsibilities
- Provide Tier 1/2 technical support for 500+ enterprise users via phone, chat, and remote tools
- Deploy and configure Windows/macOS systems, network devices, and cloud services (AWS/Azure)
- Document IT incidents, solutions, and asset inventory using ServiceNow and Jira
- Participate in 24/7 on-call rotation with overtime compensation
- Collaborate with senior engineers on infrastructure projects and cybersecurity initiatives
- Complete industry certifications (CompTIA A+/Network+) during training period
- Maintain 99.9% system uptime through proactive monitoring and maintenance
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Customer service experience with conflict resolution skills
- Familiarity with Windows 10/11 and macOS troubleshooting
- Ability to lift 30 lbs for hardware deployments
- CompTIA A+ or Network+ certification preferred (training provided)
- Valid driver's license for occasional client site visits
- Pass background check and pre-employment drug screen