Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your IT career! We're seeking motivated IT Support Trainees in Colorado Springs to become the backbone of our technical operations. This comprehensive 6-month training program combines hands-on experience with mentorship from senior engineers, equipping you with industry-recognized certifications and real-world troubleshooting skills. Enjoy competitive pay, full benefits, and a clear career path to junior systems administrator or network specialist roles.
Responsibilities
- Install, configure, and maintain desktop hardware, software, and peripherals
- Provide Tier 1 technical support via ticketing system and in-person assistance
- Document IT processes and create knowledge base articles
- Collaborate with network team on infrastructure monitoring tasks
- Participate in cybersecurity awareness initiatives
- Assist with asset management and inventory control
- Complete vendor certification training modules
Qualifications
- High school diploma or equivalent; relevant certifications preferred (A+, Network+)
- Basic understanding of Windows OS, networking concepts, and security protocols
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30lbs and work in occasional server room environments
- Valid Colorado driver's license for occasional off-site support
- Proficient with Microsoft Office 365 and ticketing systems
- Passionate about continuous learning in technology