Job Description
Launch your IT career with flexible hours at TechSolutions Inc.! We're seeking a motivated IT Support Trainee to join our innovative team in San Francisco. This role offers unparalleled work-life balance with adaptable scheduling, allowing you to grow professionally while accommodating personal commitments. You'll gain hands-on experience in enterprise-level support, network troubleshooting, and security protocols under the guidance of senior engineers. Our training program combines classroom learning with real-world projects, accelerating your path to becoming a certified IT specialist. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via remote and onsite assistance
- Install, configure, and maintain desktop/laptop systems, printers, and mobile devices
- Document all support tickets, solutions, and system changes in ITSM software
- Assist with cybersecurity protocols including patch management and vulnerability assessments
- Collaborate with cross-functional teams to resolve complex technical problems
- Participate in training sessions for emerging technologies and industry best practices
- Contribute to IT infrastructure optimization projects and system documentation
Qualifications
- High school diploma or equivalent; A+/Network+ certification or pursuing IT-related degree preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication skills with customer service orientation
- Ability to work independently and adapt to flexible scheduling requirements
- Proficiency with remote desktop tools and IT service management platforms
- Detail-oriented with strong organizational and time management abilities
- Passion for technology and commitment to continuous learning