Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we nurture talent through hands-on training and mentorship. This entry-level position offers comprehensive exposure to enterprise IT infrastructure, network management, and cybersecurity protocols. You'll work alongside certified professionals to resolve technical issues, optimize system performance, and deliver exceptional user support. Our Jacksonville headquarters provides a collaborative environment where innovation meets practical experience.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1 help desk support via phone, email, and ticketing systems
- Assist with network administration tasks including VPN configuration and firewall management
- Document technical procedures and create knowledge base articles
- Participate in IT asset management and inventory audits
- Collaborate with cross-functional teams on system deployments and upgrades
- Adhere to ITIL best practices and security compliance standards
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Proficiency in Microsoft Office suite and operating systems
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional off-site support
- Excellent written and verbal communication skills
- Must pass background check and pre-employment assessment