Job Description
Join our dynamic IT team as a Support Trainee and launch your career in technology with weekly pay! We're seeking motivated individuals passionate about providing exceptional technical support to Honolulu businesses. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Work alongside certified professionals in a collaborative environment while developing skills in Windows/Linux environments, cloud platforms, and helpdesk operations. Enjoy competitive weekly compensation, mentorship from industry experts, and a clear path to becoming a fully-fledged IT Specialist.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Diagnose and resolve network connectivity issues
- Document IT incidents and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Support office technology setups and AV equipment
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of OS (Windows/macOS/Linux)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication
- Ability to work independently and in team settings
- Customer service mindset with patience and adaptability
- Relevant certifications (CompTIA A+, Google IT) are a plus