Job Description
Join our award-winning IT team in Honolulu and kickstart your career with industry-leading training and competitive compensation. As an IT Support Trainee, you'll receive hands-on mentorship while supporting cutting-edge infrastructure for Hawaii's premier tech clients. This accelerated program combines classroom instruction with real-world troubleshooting experience in a collaborative, growth-focused environment.
We offer comprehensive benefits including health insurance, 401(k) matching, paid certifications, and relocation assistance for mainland candidates. Our commitment to employee development ensures you'll emerge as a fully-fledged IT Specialist with multiple career advancement paths.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux systems
- Provide Tier 1 support for network connectivity, VPN, and cloud services
- Execute system updates, security patches, and backup procedures
- Document incident tickets using ServiceNow and maintain knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in after-hours on-call rotation (1:4 rotation)
- Assist with endpoint management and mobile device deployment
Qualifications
- Associate's degree in IT or related field OR equivalent military/tech experience
- CompTIA A+ or similar certification preferred (training provided)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- Ability to lift 30 lbs and work in server environments
- Valid Hawaii driver's license for occasional client site visits
- Pass background check and pre-employment drug screening