Job Description
Join our dynamic IT team as an IT Support Trainee in Phoenix, AZ! We're seeking motivated individuals ready to launch their careers in technology. This immediate hire position offers comprehensive training in hardware/software troubleshooting, network administration, and customer service excellence. Enjoy competitive pay, mentorship from industry experts, and a clear path to advancement. No prior experience required – just your eagerness to learn and grow with us!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 technical support via phone, email, and remote assistance
- Deploy and configure workstations, peripherals, and network devices
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians on complex infrastructure projects
- Implement security protocols and maintain compliance standards
- Train end-users on new systems and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of operating systems and networking concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)