Job Description
Launch your IT career with our premier IT Support Trainee program in Glendale, AZ! We're seeking motivated tech enthusiasts ready to transform their passion into professional expertise. Our immersive 6-month program combines hands-on training with mentorship from industry veterans, preparing you for full-time roles in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive benefits, flexible work arrangements, and a clear growth path to senior positions.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets using ServiceNow and Jira platforms
- Deploy and configure network equipment (routers, switches, firewalls)
- Document technical procedures and create knowledge base articles
- Support cloud infrastructure including Azure and AWS basics
- Collaborate with cross-functional teams on IT projects
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma/GED required; Associate's degree preferred
- CompTIA A+ or similar certification (or willingness to obtain within 90 days)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows OS troubleshooting and Active Directory
- Strong problem-solving abilities and customer service mindset
- Ability to lift 30 lbs and work in server environments
- Valid Arizona driver's license for occasional equipment transport