Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in Oakland, CA to provide exceptional technical support and learn cutting-edge IT solutions. This hands-on role offers comprehensive training and growth opportunities within a forward-thinking organization. If you're passionate about technology and eager to develop professional skills, apply today to become part of our innovative IT family.
Responsibilities
- Diagnose and resolve hardware/software issues for internal and external clients
- Install, configure, and maintain computer systems and networks
- Provide technical support via phone, email, and in-person interactions
- Document technical procedures and maintain accurate service logs
- Collaborate with senior IT staff to implement system improvements
- Train users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts and hardware troubleshooting
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience highly valued
- CompTIA A+ or similar certification is a plus
- Valid driver's license and reliable transportation