Job Description
Launch your IT career with Alaska Tech Solutions! We're seeking motivated IT Support Trainees to join our growing team in Anchorage. No prior experience required – we provide comprehensive training to transform your passion for technology into professional expertise. Enjoy competitive pay, benefits, and a supportive environment while learning from industry veterans. Ideal for recent graduates or career changers eager to build foundational skills in system administration, networking, and cybersecurity.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with user account management and access controls
- Document IT procedures and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Participate in ongoing training modules and skill development
- Support office technology infrastructure (printers, AV systems)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Willingness to obtain CompTIA A+ certification within 6 months