Job Description
Join our dynamic IT team as an IT Support Trainee in Jacksonville, FL! We're urgently seeking motivated individuals to kickstart their tech careers with comprehensive training and growth opportunities. This entry-level role offers hands-on experience in enterprise-level IT environments, mentorship from industry experts, and a clear path to advancement. Enjoy competitive benefits, flexible scheduling, and a collaborative culture where your curiosity is valued. Apply today to secure your spot in our next training cohort!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ workstations
- Diagnose and resolve network connectivity problems using diagnostic tools
- Assist with Active Directory administration and user account management
- Document troubleshooting processes and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Support cloud infrastructure maintenance including Azure environments
- Conduct periodic system audits and security compliance checks
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving abilities with analytical thinking skills
- Excellent written/verbal communication and customer service aptitude
- Ability to work independently while collaborating in team environments
- Willingness to learn new technologies and adapt to evolving IT landscapes
- Valid driver's license for occasional off-site support requirements