Job Description
Join TechSolutions Inc.'s award-winning IT team and launch your career in technology! Our comprehensive IT Support Trainee program is designed for passionate individuals eager to build foundational skills in enterprise environments. You'll receive hands-on training in cutting-edge systems while supporting Fortune 500 clients across the Cincinnati metro area. This direct-hire opportunity includes mentorship, certification pathways, and growth into specialized IT roles.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Document IT incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior engineers on system upgrades and security patches
- Assist with onboarding/offboarding processes and access management
- Participate in cross-departmental IT projects and process improvements
Qualifications
- High school diploma or GED required; Associate's degree in IT preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and Microsoft Office
- Customer service mindset with strong written/verbal communication
- CompTIA A+ certification or equivalent coursework a plus
- Ability to lift 30lbs and work in a dynamic office environment
- Valid driver's license for occasional client site visits