Job Description
Join our award-winning IT team as a Support Trainee and kickstart your career in technology! No experience required – we provide comprehensive training to transform your passion into expertise. At TechSolutions Inc., we foster a collaborative environment where you'll work alongside industry veterans while supporting cutting-edge systems for our Tucson-based clients. Enjoy competitive benefits, mentorship programs, and clear growth pathways into network administration, cybersecurity, or cloud computing roles.
Responsibilities
- Deliver first-level technical support to internal staff via ticket systems and direct assistance
- Diagnose and resolve hardware/software issues including OS troubleshooting and peripheral setup
- Install, configure, and maintain desktop/laptop systems according to company standards
- Document technical procedures and create knowledge base articles for team reference
- Participate in cross-departmental projects under senior mentorship
- Assist with network monitoring, security patching, and system updates
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic computer literacy and familiarity with Microsoft Office suite
- Strong problem-solving aptitude and customer service mindset
- Ability to learn technical concepts quickly through hands-on training
- Valid driver's license and reliable transportation for occasional on-site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficiency in written and verbal English communication